Delete your data

HOW TO ASK

Email support@ackeeandsoftware.com with the subject "Delete my data". If you sent us a problem report, write from the email address you gave in it, or tell us roughly when you sent it, so we can find it. We delete it and reply to confirm.

WHAT WE DELETE

A problem report: your message, the email address you gave, and the pattern file you sent with it.

Any pattern file or photo of yours still on our conversion service.

WHAT IS KEPT

Anonymous usage events and conversion notes. They carry no name, email or file, and cannot be connected to you, so there is nothing of yours in them to find.

Your purchase record. A subscription is billed by the App Store or Google Play, which keeps its own record under its own policy, and RevenueCat keeps the anonymous record of whether it is active.

WHAT IS DELETED WITHOUT ASKING

A converted file is deleted from our server as soon as your device has the finished pattern. Anything left there is deleted after 30 days.

A problem report and its file are deleted after six months.

Your patterns and progress live only on your device. Deleting a pattern, or the app, removes them.